Director of Call Center Operations

Company: The Miami Herald
Location: Miami
Posted on: November 7, 2024

Job Description:

Director of Call Center Operations
Location: Miami, FL
Responsibilities:

Oversee strategy directing, management, and performance of the call center department.
Develop and implement strategic plans.
Implement quality assurance programs.
Oversee workforce management activities.
Manage budget.

Requirements:
Bachelor's degree in Business Administration, Management, or related field.
Experience in call center management or operations leadership roles, with a track record of driving performance improvement and improving results.
Experience in budget management, financial analysis, and resource planning.
Experience in customer service.
Knowledge of workforce management tools and CRM systems.

Salary: $65,000
Application: Send resume to Habitat Development LLC, Ileana Alvarado, 175 SW 7th St., Suite 2201, Miami, FL 33130.
#J-18808-Ljbffr

Keywords: The Miami Herald, Weston , Director of Call Center Operations, Executive , Miami, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

Let Miami recruiters find you. Post your resume for free!

Get Miami Executive jobs via email.

View more Weston Executive jobs

Other Executive Jobs

Food Runner - Fort Lauderdale Marriott Harbor Beach Resort & Spa (1400287I)
Description: It s a powerful feeling, to belong. It s inspiring people to do more than they thought they could. It s leading the way by rolling up your sleeves to accomplish a common goal. It s taking a passion and (more...)
Company:
Location: Fort Lauderdale
Posted on: 11/19/2024

Server - Fort Lauderdale Marriott Harbor Beach Resort & Spa (1400287L)
Description: It s a powerful feeling, to belong. It s inspiring people to do more than they thought they could. It s leading the way by rolling up your sleeves to accomplish a common goal. It s taking a passion and (more...)
Company:
Location: Fort Lauderdale
Posted on: 11/19/2024

Housekeeping Aide - Fort Lauderdale Marriott Harbor Beach Resort & Spa (150001UM)
Description: It s a powerful feeling, to belong. It s finishing each other s thoughts. Laughing at the same jokes. It s that moment you feel truly and completely yourself. It s working with people who treat you like (more...)
Company:
Location: Fort Lauderdale
Posted on: 11/19/2024

Salary in Weston, Florida Area | More details for Weston, Florida Jobs |Salary

Accounts Receivable -
Description: Great company to work for they are looking for a detailed Accounts Receivable Specialist
Company:
Location: Fort Lauderdale
Posted on: 11/19/2024

Maintenance (U) - Fort Lauderdale Marriott Harbor Beach Resort & Spa (150000GO)
Description: It s a powerful feeling, to belong. It s finishing each other s thoughts. Laughing at the same jokes. It s that moment you feel truly and completely yourself. It s working with people who treat you like (more...)
Company:
Location: Fort Lauderdale
Posted on: 11/19/2024

Baker - Fort Lauderdale Marriott Harbor Beach Resort & Spa (140026NR)
Description: It s a powerful feeling, to belong. It s finishing each other s thoughts. Laughing at the same jokes. It s that moment you feel truly and completely yourself. It s working with people who treat you like (more...)
Company:
Location: Fort Lauderdale
Posted on: 11/19/2024

Technician-Nail - Fort Lauderdale Marriott Harbor Beach Resort & Spa (140021JV)
Description: It s a powerful feeling, to belong. It s inspiring people to do more than they thought they could. It s leading the way by rolling up your sleeves to accomplish a common goal. It s taking a passion and (more...)
Company:
Location: Fort Lauderdale
Posted on: 11/19/2024

Concierge-Spa - Fort Lauderdale Marriott Harbor Beach Resort & Spa (140021JS)
Description: It s a powerful feeling, to belong. It s inspiring people to do more than they thought they could. It s leading the way by rolling up your sleeves to accomplish a common goal. It s taking a passion and (more...)
Company:
Location: Fort Lauderdale
Posted on: 11/19/2024

Cook - Fort Lauderdale Marriott Harbor Beach Resort & Spa (140026AY)
Description: It s a powerful feeling, to belong. It s finishing each other s thoughts. Laughing at the same jokes. It s that moment you feel truly and completely yourself. It s working with people who treat you like (more...)
Company:
Location: Fort Lauderdale
Posted on: 11/19/2024

Station Attendant - Fort Lauderdale Marriott Harbor Beach Resort & Spa (140026B2)
Description: It s a powerful feeling, to belong. It s finishing each other s thoughts. Laughing at the same jokes. It s that moment you feel truly and completely yourself. It s working with people who treat you like (more...)
Company:
Location: Fort Lauderdale
Posted on: 11/19/2024

Loading more jobs...

Director of Call Center Operations

Didn't find what you're looking for? Search again!

Other Executive Jobs

Log In or Create An Account